Responsible Gaming at cv10 — Play Safe, Stay in Control

1 Age Restriction and Verification

cv10 enforces a strict minimum age requirement of 18 years for all players. This is not simply a policy preference — it is a fundamental ethical obligation. Gambling by minors can cause serious psychological and financial harm at a formative stage of life, and cv10 takes every reasonable step to prevent it.

During the account registration process, all applicants are required to confirm that they are 18 years of age or older. Following registration, cv10 conducts identity verification (KYC) checks that require players to submit a valid government-issued identity document — such as a National Identity Card or passport — along with proof of address. Accounts that cannot be verified or where a player is found to be under 18 are closed immediately, and any balance held in those accounts is handled in accordance with our Terms & Conditions.

cv10 also encourages parents and guardians to use parental control software on devices that may be accessed by minors. Blocking access to gambling sites at the device or network level is an effective additional layer of protection beyond what cv10 can enforce on its own platform.

2 Recognising Problem Gambling

Problem gambling develops gradually and can be difficult to recognise from the inside. At cv10, we want every player to be informed about the warning signs so that they can act early — before gambling causes serious harm to their finances, relationships, or mental health. The following indicators may suggest that gambling has moved beyond healthy entertainment and into problematic territory.

• Spending more money on gambling than you originally intended or can comfortably afford
• Chasing losses — continuing to play in an attempt to recover money that has been lost
• Lying to family members or friends about how much time or money you spend on gambling
• Neglecting work, studies, family responsibilities, or personal health due to gambling
• Feeling anxious, irritable, or restless when not gambling, or when attempting to cut back
• Borrowing money, selling possessions, or taking out loans in order to fund gambling activity
• Gambling as a way to escape stress, anxiety, depression, or other emotional difficulties
• Returning to gambling immediately after a win rather than withdrawing or stepping away

If you recognise two or more of these signs in your own behaviour, we strongly encourage you to use one of the responsible gaming tools described in this page, or to contact cv10 support directly. Asking for help is a sign of strength, not weakness.

Self-Assessment Questions

The following questions are adapted from widely recognised responsible gambling screening tools. Answer honestly — this is for your benefit only.

If you answered "yes" to any of the questions above, please read on and consider activating one of the tools in the following section, or contact our support team for a confidential conversation.

3 Responsible Gaming Tools

cv10 provides a comprehensive suite of responsible gaming tools that are available to all registered players at no charge. These tools are designed to give you meaningful, practical control over your gambling activity. None of these tools require you to provide a justification — they are yours to use whenever you feel they would be helpful.

To activate any of the above tools, log in to your cv10 account, navigate to the Responsible Gaming section within your account settings, and follow the on-screen instructions. Alternatively, contact our support team at [email protected] with the subject line "Responsible Gaming Request" and we will action your request manually within two business hours (Bangladesh Standard Time, UTC+6).

4 Self-Exclusion Programme

Self-exclusion is the strongest player protection tool available on the cv10 platform. It is designed for players who have concluded that they need a significant, enforced break from gambling — whether for a defined period or permanently. At cv10, we take self-exclusion requests extremely seriously and process them with urgency.

When you activate self-exclusion on your cv10 account, the following actions take effect immediately:

• Your account is locked and you cannot log in for the duration of the exclusion period
• All pending bonus offers are cancelled and removed from your account
• All promotional and marketing emails, SMS messages, and push notifications are stopped
• Your account profile is flagged internally so that our systems and staff do not attempt to re-engage you with promotional content
• Any pending withdrawal request that was submitted before the self-exclusion was activated will still be processed normally

Self-exclusion periods at cv10 are available in the following durations: 6 months, 1 year, 2 years, 5 years, and Permanent. We strongly advise players who are uncertain about the appropriate duration to choose the longer option. A self-exclusion cannot be reversed before its expiry date under any circumstances — this is intentional and for your protection.

At the end of a time-limited self-exclusion period, your account is not automatically reactivated. You must contact cv10 support and complete a brief reinstatement process that includes a 24-hour reflection period before access is restored. This gives you one final opportunity to reconsider before returning to the platform.

5 Deposit and Spending Limits

Deposit limits are one of the most effective ways to maintain control over how much you spend on gambling. cv10 supports daily, weekly, and monthly deposit limits across all payment methods — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, and City Bank transfers. When you reach your set limit, no further deposits will be accepted until the limit period resets or you have waited out the required cooling-off period to increase your limit.

This asymmetry is deliberate: limit reductions take effect the moment you save them, while limit increases require a mandatory 7-day waiting period before coming into force. This design prevents impulsive decisions made during a gaming session from overriding a considered budget that you set when your thinking was clear.

As a general guide, a healthy approach to gambling budgeting involves the following principles that cv10 encourages all players to adopt:

• Only gamble with money you can afford to lose — treat it as the cost of entertainment, not an investment
• Set your deposit limit before your first deposit, not after your first loss
• Review your transaction history monthly and adjust your limits if your circumstances have changed
• Never chase losses by increasing a deposit limit in the heat of the moment
• Keep gambling as one leisure activity among many — do not let it dominate your free time or discretionary income

6 Time-Out and Cool-Off Features

A time-out is a short-term account suspension that gives you space to step back from gambling without the permanence of full self-exclusion. It is an appropriate tool when you feel that you are playing more frequently than you would like, or when life circumstances are temporarily making it difficult to gamble responsibly.

cv10 offers the following time-out durations: 24 hours, 48 hours, 7 days, and 30 days. During any active time-out period:

• Your account login is disabled — you cannot access your account, browse games, place bets, or make deposits
• All promotional communications are paused for the duration of the time-out
• Withdrawal requests submitted prior to the time-out activation continue to be processed as normal
• Your account data, history, and balance are preserved and will be available when the time-out expires

Unlike self-exclusion, a time-out expires automatically at the end of the chosen period. At that point, your account is restored to its previous state. If, at the end of a time-out, you feel that you need more time away from gambling, you can immediately activate a further time-out or escalate to full self-exclusion by contacting our support team.

7 Getting Help and Support

If you are concerned that gambling may be negatively affecting your life — or the life of someone close to you — please do not hesitate to reach out. Seeking help early is the most effective way to prevent a manageable concern from becoming a serious problem. cv10 support is available around the clock and all conversations about responsible gaming are treated with complete confidentiality.

cv10 Support: Contact our team directly at [email protected] with the subject line "Responsible Gaming" for immediate, confidential assistance. We can help you activate any of the tools described on this page, review your account activity, or simply provide information about your options.

In addition to the support available from cv10 directly, players in Bangladesh who are experiencing difficulties with problem gambling are encouraged to seek assistance from mental health and counselling services available in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and other major cities. Local general practitioners, hospital outpatient departments, and community mental health centres can provide referrals to appropriate counselling services.

Friends and family members who are worried about a loved one's gambling behaviour are also encouraged to seek guidance. Speaking openly about gambling concerns in a non-confrontational manner — and doing so from a place of care rather than judgement — is often the most effective first step in helping someone acknowledge that they may need support.

8 Our Commitment to Safe Play

Responsible gaming is not a compliance checkbox at cv10 — it is a core part of how we operate. We believe that a healthy, sustainable gaming platform in Bangladesh can only be built on the foundation of player trust, and that trust is earned through genuine care for player welfare, not just product quality.

cv10 continuously monitors account activity for patterns that may indicate problem gambling behaviour. Where our systems or support staff identify a player who may be experiencing difficulties — such as dramatically increased deposit frequency, erratic betting patterns, or multiple failed attempts to log in after a time-out — we may proactively reach out to offer assistance and information about responsible gaming tools, even if the player has not contacted us first.

We also invest in regular staff training so that everyone on the cv10 team who interacts with players — whether in support, operations, or account management — is equipped to handle responsible gaming conversations with sensitivity, discretion, and genuine care. No player will ever be made to feel embarrassed or penalised for asking questions about responsible gaming or for requesting an account restriction.

cv10 operates on the principle that the long-term success of our platform depends on happy, healthy players who choose to return because they trust us — not players who are trapped in harmful cycles. We would rather help a player take a break today than see them harmed by continued play. If gambling stops being fun, it is time to stop — and cv10 is here to help you do exactly that.

This Responsible Gaming Policy is reviewed and updated at least once per year to reflect best practices and any changes to applicable guidelines. Players are encouraged to revisit this page periodically. The current version is effective as of 1 January 2026.