Terms & Conditions for cv10 — Know Your Rights and Obligations

1 Acceptance of Terms

By accessing, browsing, or using the cv10 website at cv10.app (the "Platform"), registering an account, making a deposit, or placing any bet or wager, you (the "Player" or "User") confirm that you have read, understood, and agreed to be legally bound by these Terms & Conditions (the "Terms"), together with the Privacy Policy and any additional promotion-specific terms and conditions published on the Platform from time to time.

These Terms constitute the entire agreement between you and cv10 with respect to your use of the Platform and supersede all prior communications, representations, or agreements, whether oral or written, relating to the subject matter hereof. If you do not agree with any part of these Terms, you must not use the cv10 Platform and should refrain from creating an account.

cv10 reserves the right to amend, update, or replace these Terms at any time. Where a material change is made, cv10 will notify registered Players via the email address associated with their account or by displaying a prominent notice on the Platform. Continued use of the Platform after any such notification constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

2 Eligibility and Age Restriction

Access to and use of the cv10 Platform is subject to the following eligibility requirements, each of which must be satisfied at all times during your use of the Platform:

• You must be at least 18 years of age. cv10 is strictly an adults-only platform. Players under the age of 18 are not permitted to register, deposit, play, or claim any promotion under any circumstances.
• You must be accessing the Platform from a jurisdiction in which online gambling is not prohibited by applicable law. It is your sole responsibility to determine whether online gambling is lawful in your location before participating.
• You must not be registered on any self-exclusion list, whether through cv10 itself or through any external responsible gambling programme.
• You must not be acting as an agent or representative for any other person in relation to activities on the Platform.
• You must have full legal capacity to enter into a binding agreement under the laws of your jurisdiction.

cv10 takes its age-verification obligations seriously. The Platform may request documentary proof of age at any point during the account lifecycle, including at registration, before the first withdrawal, or in response to suspicious account activity. Acceptable documents include a national identity card, passport, or birth certificate. Failure to provide satisfactory age-verification documentation within the timeframe requested will result in account suspension.

3 Account Registration and Security

3.1 Registration Requirements

To access the full range of services available on cv10, including sports betting, live casino games, slots, and promotional offers, you are required to register a personal account. During registration, you must provide accurate, complete, and current information including your legal name, date of birth, residential address, email address, and preferred payment method. Providing false or misleading registration information is a breach of these Terms and may result in immediate account closure without refund of any deposited funds determined to have been obtained through fraudulent means.

3.2 One Account Policy

Each individual is permitted to hold only one active cv10 account at any time. Duplicate accounts — identified through shared device fingerprints, IP addresses, payment methods, or personal details — will be merged or closed at cv10's discretion. Bonuses and winnings accrued through a duplicate account are void and will be forfeited. If you believe your account has been duplicated in error, contact support at [email protected] to resolve the matter.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your cv10 login credentials, including your username, password, and any two-factor authentication codes. You must not share your account credentials with any third party. cv10 will not be liable for any loss or damage arising from your failure to maintain the security of your account. If you suspect that your account has been accessed without your authorisation, notify cv10 support immediately at [email protected] and change your password without delay.

3.4 Know Your Customer (KYC) Verification

cv10 operates a Know Your Customer (KYC) verification process as part of its commitment to preventing fraud, money laundering, and underage gambling. You may be required to submit one or more of the following documents at any stage of your account relationship with cv10:

• Government-issued photo identification (national ID card, passport)
• Proof of residential address (utility bill, bank statement dated within 90 days)
• Proof of payment method ownership (screenshot of bKash or Nagad wallet linked to the account)
• Source of funds declaration, where the volume of transactions warrants enhanced due diligence

Withdrawal requests will not be processed until any outstanding KYC verification requirements have been satisfied. cv10 may suspend an account pending KYC completion without being liable for any inconvenience caused during the verification period.

4 Deposits, Withdrawals, and Payments

4.1 Accepted Payment Methods

cv10 accepts deposits and processes withdrawals via the following payment methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, and Visa/Mastercard debit cards. All transactions on cv10 are conducted in Bangladeshi Taka (BDT). cv10 does not charge any fees for standard deposits or withdrawals. Any fees levied by your payment provider are outside cv10's control and are your own responsibility.

4.2 Minimum and Maximum Transaction Limits

The minimum deposit amount on cv10 is ৳200. The maximum deposit per transaction and the applicable withdrawal limits are displayed within your account dashboard and may vary by payment method. cv10 reserves the right to revise transaction limits at any time with reasonable notice to affected Players.

4.3 Withdrawal Processing

Withdrawal requests submitted to cv10 are typically processed within minutes for bKash, Nagad, and Rocket, and within one to three banking business days for bank transfer methods. Processing times may be extended where a withdrawal triggers a KYC review, where fraud prevention checks are required, or during periods of exceptionally high platform activity. cv10 will communicate any delays to the affected Player via their registered email address.

4.4 Refusal and Reversal of Transactions

cv10 reserves the right to refuse, reverse, or place a hold on any deposit or withdrawal transaction where there is reasonable grounds to suspect fraud, money laundering, breach of these Terms, or where a pending KYC verification has not been completed. In such cases, cv10 will notify the Player of the action taken and, where permissible by law, provide a reason for the decision.

5 Bonus and Promotions Policy

5.1 General Bonus Terms

cv10 offers a range of promotional bonuses, including welcome deposit bonuses, reload bonuses, free spins, cashback offers, and seasonal promotions tied to events such as Eid, Pohela Boishakh, and the Bangladesh Premier League. All bonuses are subject to the specific terms published alongside each offer, including wagering requirements, minimum deposit thresholds, eligible games, and expiry dates.

5.2 Wagering Requirements

Unless otherwise stated in the specific promotion terms, bonus funds credited to your cv10 account must be wagered a minimum number of times before any associated winnings may be withdrawn. The applicable wagering multiplier is specified in the individual offer details. Bets placed on certain game categories — including but not limited to live betting accumulators, certain table game combinations, and specific jackpot slots — may contribute at a reduced rate or not at all toward wagering requirements. Full contribution rates are listed in the promotion's dedicated terms page.

5.3 Bonus Abuse

cv10 operates a zero-tolerance policy with respect to bonus abuse. Actions that constitute bonus abuse include, but are not limited to: creating multiple accounts to claim a welcome bonus more than once, placing low-risk hedged bets across multiple outcomes to meet wagering requirements without genuine engagement, using automated scripts or bots to generate wager volume, and exploiting software errors or miscalculated odds. Where cv10 identifies bonus abuse, it reserves the right to void the bonus, void associated winnings, suspend the account, and recover any funds already withdrawn as a result of the abusive activity.

5.4 Expiry of Bonuses

Bonuses that are not activated within the stated claim window, and wagering requirements that are not met before the bonus expiry date, will result in the bonus and any associated winnings being forfeited automatically. cv10 will not reinstate expired bonuses regardless of the reason for non-activation.

6 Betting and Casino Game Rules

6.1 Sports Betting

All sports bets placed on cv10 are subject to the specific rules governing the relevant sport and market type. Key principles that apply across all sports betting markets include the following:

• Bets are accepted and settled based on the official result as declared by the relevant governing body (e.g., the Bangladesh Cricket Board for domestic cricket, ICC for international fixtures).
• In-play bets are accepted at the odds displayed at the time of bet placement. cv10 reserves the right to suspend in-play markets at any time without notice.
• Voided bets — arising from match cancellations, abandoned fixtures, or market errors — will be returned to the Player's account balance at the stake amount.
• cv10 reserves the right to limit the maximum payout per bet, per day, or per market in order to manage risk exposure. Applicable limits are displayed in the bet-slip interface.
• Bets placed on events where the outcome is already known at the time of placement are void regardless of the displayed odds.

6.2 Live Casino

Live casino games on cv10 are provided by Evolution Gaming and Ezugi. The rules governing each live table game — including roulette, blackjack, baccarat, dragon tiger, and game show titles — are determined by the respective game provider and are displayed within the game interface. In the event of a technical disconnection during a live casino session, the outcome of any affected round will be determined by the game provider's server-side records, which are final and binding.

6.3 Slots and RNG Games

Slot games and all other random number generator (RNG) based games on cv10 are supplied by Pragmatic Play, Microgaming, NetEnt, Spribe, and other certified providers. All RNG games use algorithms that have been independently tested and certified for fairness and randomness. In the event of a technical error during an RNG game session, the round in progress will be voided and the stake returned to the Player's balance. cv10 does not guarantee the continuous availability of any specific game title and may withdraw or replace games at any time.

7 User Obligations and Prohibited Conduct

As a registered Player on cv10, you agree at all times to:

• Provide accurate and truthful information to cv10 at registration and throughout the account relationship.
• Use the Platform solely for your own personal entertainment and not on behalf of any third party.
• Ensure that all funds deposited to your cv10 account originate from a legitimate source and are not the proceeds of unlawful activity.
• Refrain from engaging in or facilitating any form of cheating, collusion, match-fixing, arbitrage betting strategies that exploit pricing errors, or any other activity that cv10 determines to be contrary to the spirit of fair play.
• Refrain from using any automated software, bot, script, crawler, scraper, or other tool to interact with the Platform in a manner not expressly permitted by these Terms.
• Refrain from attempting to gain unauthorised access to cv10's systems, servers, databases, or the accounts of other Players.
• Treat cv10 staff and other users with respect and refrain from engaging in abusive, threatening, or harassing communication via any cv10 channel including live chat and email support.

8 Account Suspension and Closure

8.1 Closure by the Player

You may request the closure of your cv10 account at any time by contacting support at [email protected]. Upon receiving a closure request, cv10 will process any pending withdrawals of verified real-money balances before closing the account. Any bonus funds remaining in the account at the time of closure are forfeited. Where a Player has applied a self-exclusion or cool-off period, account closure requests made during the exclusion period will be processed, but the Player will be required to confirm their identity before the request is actioned.

8.2 Closure by cv10

cv10 reserves the right to suspend or permanently close any account at its sole discretion where it has reasonable grounds to believe that the Player has breached these Terms, engaged in fraudulent activity, provided false identification, engaged in money laundering, or for any other reason that cv10 determines to be in the interests of platform integrity or legal compliance. In cases of closure due to breach, cv10 may withhold any balance pending investigation. Where no breach is found, verified real-money balances will be returned to the Player's registered payment method.

8.3 Dormant Accounts

An account is considered dormant if no login activity has been recorded for a continuous period of twelve months or more. cv10 will notify Players with dormant accounts via their registered email address before applying any dormancy policy. cv10 reserves the right to apply a monthly administration fee to dormant accounts in accordance with the fee schedule published on the Platform, provided that the account balance does not fall below zero as a result of such fees.

8.4 Responsible Gaming and Self-Exclusion

cv10 supports responsible gaming and provides Players with the ability to self-exclude temporarily or permanently. Self-exclusion requests can be submitted by contacting support at [email protected]. Once a self-exclusion is active, cv10 will take all reasonable steps to prevent the Player from accessing the Platform. For further detail on responsible gaming tools available at cv10, including deposit limits, loss caps, session time alerts, and cool-off periods, please refer to the dedicated Responsible Gaming page.